Personalisation is FREE. After finalising your shopping, upload your personalisation details during our 4-step checkout:
Shopping cart > Pick up or delivery > Personalise your trophies > Confirm & pay
Our standard personalisation process for most awards is laser engraving directly onto the surface of the award. However for some products we use different methods; details for this product are noted in the specifications section above. A select range of awards can be upgraded to full colour print for a small additional cost.
For further information about personalisation, please visit our FAQs
We can dispatch your order in as little as 3 days with our fast track and express shipping services. Our standard production time is 5 business days. We also have a flat rate on standard post of $9.95
Your order will be dispatched from our warehouse in Milton, Brisbane and you can use our delivery calculator in the page header above or under the delivery tab below to estimate your delivery date.
Postage and fast track fees will be calculated on the shopping cart page once we have the total weight of your order.
You can collect in as little as 3 days with our fast track services. Our standard production time is 5 business days.
Your order will be ready for collection from our store in Milton, Brisbane on or before your chosen collection date.
You can select 3, 4 or 5 day production on our shopping cart page once we have tallied your order total.
There is more information about the fast track costs under the delivery tab below.
We are committed to delivering an exceptional customer experience.
Our Price Match Guarantee provides peace of mind that you'll always get the most competitive price, without compromising on our renowned quality & reliable service. If you find a cheaper price for an identical, in stock item from an Australian competitor, we will match it instantly.
Our team will verify the price and will only reach out if additional charges on the competitor website have been missed.
Terms & Conditions
What's included in our Instant Price Match guarantee?
The price of any identical product offered by an Australian competitor, whether it's their regular price or part of a promotional offer. Any additional fees charged by our competitors, such as engraving fees, setup charges, and extras that we include in our pricing
What's excluded from our Instant Price Match guarantee?
Shipping and handling costs are excluded. However, our $9.90 flat-rate Express shipping stands as the most affordable and quickest option available in Australia. No further discounts can be applied in addition to the Instant Price Match. Price matching is only applicable at the time of placing your online order and cannot be applied retrospectively.
Our standard production time is 5 business days, however if you need it sooner we offer the following Fast Track production options:
Delivery time to your postcode is estimated by AusPost Express and is added to the production time to determine your estimated delivery date
The AusPost Express delivery fee is $9.90 nationwide
Note: Production times are longer for some highly customisable products such as honour boards, personalised ribbons & custom ribbons (all 2 weeks production), custom medals, coins & lapel pins (all 6 weeks production). If a product does have a longer production time than standard, it will be detailed on the product page
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What does this mean? When you choose 'Guaranteed On-Time Delivery', your order will be given HIGH PRIORITY status. We will deliver your order on or before your chosen delivery date, or we will refund the subtotal order value. It provides peace of mind that your awards will arrive when you need them.
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What is covered by Freight Protection? Any loss or damage to your order that occurs during transportation.
Is late delivery covered by Freight Protection? Delivery after the estimated delivery date is not covered by Freight Protection. Delivery timeframes are estimated by AusPost and based on the Express Post network guidelines.
Muliple delivery locations for a single order attract a $5 freight protection fee per additional location.
We offer 3 different pick-up dates because we can fast track the production of your order by up to 2 days:
Standard 5-day production Guaranteed completion in 5 business days or less.
Fast track 4-day production Guaranteed completion in 4 business days or less. A rush fee applies.
Fast track 3-day production Guaranteed completion in 3 business days or less. A rush fee applies. Only available if ordered before midday AEST.
What is a Handling Fee and what does it cover? At AwardsandTrophies.com.au, every order is procured, designed, proofed, engraved, assembled and despatched in-house by our talented team. To ensure we can maintain our highest quality standards, a small handling fee is added onto small orders. This is an additional fee to delivery.
How much are Handling Fees? FREE for orders over $30 $6.00 for orders $20 - $30 $10.00 for orders under $20 The Handling Fee is charged once per order, not to each individual product in an order.
Why do you charge a Handling Fee? We treat EVERY SINGLE ORDER we receive with the same level of creativity and care regardless of its size or value. Rather than impose minimum order levels, we apply a small handling fee on orders under $30 to ensure we can viably deliver the exceptional customer service and product quality we pride ourselves on and are renowned for.
